FAQs

We can ship any of our products across Canada. Unfortunately, we do not offer international shipping at this time. 

Currently, we are offering free shipping Canada-wide, for no minimum order, and free shipping on all products. 

What is your return policy?

GST will be added on all applicable purchases. 

As the top choice for people buying hookahs online, Cloudi Hookah doesn’t endorse a single manufacturer or hookah. Instead, we believe in education and stylistic choice. Basically, we want to give you the tools to make the decision-making process intriguing, rewarding and ultimately, your own. So, join us as we make the selection process straightforward and effective for newcomers and veterans alike.

Traditionally, hookahs were made from a variety of precious metals and a glass vase. These offer an authentic smoking experience, are built to last and often feature innovative and unique designs. Eventually, wood became a more common material in hookahs, especially as an accent for bowls and stems. It offers a very unique style, a smooth smoke and a bit of added durability. Next on the scene was stainless steel and aluminum, which rose in popularity alongside automation. These hookahs offer the same style and appeal as more traditional options but often with a more modern feel. Finally, we have the frontier of hookah materials, which is silicone and other plastics. These also offer a fantastic smoking experience that is often more portable and durable than your typical showpiece.

While the tall, stand-up hookah will always have a place in lounges and living rooms around the world, innovation has brought many bright alternatives. When selecting your hookah’s size, the best question to ask yourself is, “Do I want to carry this around with me, smoke on the go, or bring it to parties?” If you answer yes to any part, there is a good chance you would like either a mini-hookah or a travel-ready option like the MOB box. But if you know where you plan to smoke and want something dependable, we have many options to choose from.

The multi-hose debate has many supporters on both sides. While multiple hoses can make it harder to seal your hookah, they also offer more people the opportunity to share the experience. And, while single-hose hookahs are the traditional option, a single hole can put your puffing on pause. With quality accessories from Cloudi Hookah, neither of these will be a problem for long, so it might be best to base your answer to this question on the answer from the question above.

The most critical part of a quality smoke session is the seal. If your hookah leaks from the stem or hose connectors, you will not get a rich and full pull. Ensure that you inspect all gaskets for tears or damage before each use (don’t forget to order any replacement parts from Cloudi Hookah) and that your hoses have the right connector for your hookah. Regular cleaning also helps ensure a smooth, flavourful and consistent smoke, so ensure you develop a cleaning schedule that fits your smoke schedule.

If you’ve never vaped before, get excited! Whether it is smoking hookah, cigarettes or vapes, the experience of this hobby is truly one-of-a-kind. The most important thing you can do is take it slow. Many people take too big a pull on their first try, irritating their throat and having a subpar first experience. We recommend a fruity, sweet e-juice combined with a pod vape, as this combination sets you up for a successful first experience and gives you the option to try different flavours down the road.

If you are a smoker looking to transition away from the unhealthy parts of cigarettes or hoping to try a different experience, considering vaping is a great choice. You will likely find vaping much more accessible than newcomers, as you’re probably already familiar with the harshness sometimes associated with smoking. We recommend starting with disposable vapes as a way to try the experience without investing heavily in equipment or materials. If you find these too weak compared to cigarettes, consider nicotine salt vape juice for a more powerful kick.

Some people prefer to customize their vapes for thicker clouds, longer-lasting batteries or increased e-liquid capacity. These folk generally prefer vape mods, which offer the increased flexibility they are looking for. Other vapers, however, prefer a stylish, sleek, compact and easy-to-use device that doesn’t require much upkeep or attention. Pod vapes are their ideal choice. Finally, for those that want convenience above style or customization, disposable vapes are the leading choice. Wherever you fall on the spectrum, trust Cloudi Hookah to deliver the style and selection you’re looking for!

Nicotine salt e-liquid is smoother at higher concentrations and absorbs into the bloodstream faster than freebase nicotine products. Basically, it is a more intense version in every way, mimicking the feel of a cigarette much better than traditional vape products. Additionally, the packaging can differ from nicotine salt vape juice in that it comes in a cartridge that is easy to replace. You will also notice a more enjoyable experience overall, with less of a bit and smoother pulls generally. These benefits do require low-wattage devices to be effective and safe, however.